Senior Product Designer

October 17, 2026

Office

Senior

London

Keep in mind

Office-only work

Description

Zapp is London's leading premium convenience retail platform delivering hand-picked products in minutes, 24/7. We're looking for a Senior Product Designer who thrives at the intersection of usability and design strategy, leading design projects for the customer-facing app and internal tools used by operations and commercial teams. The role covers end-to-end product design, user research, and evolving our design system across mobile and desktop environments

Responsibilities

Lead product design efforts for the mobile app and internal operations/commercial tools
Partner closely with Product, Engineering, Operations and Commercial teams to define user problems and co-create practical, elegant design solutions
Communicate design concepts and research findings effectively
Map out user flows, wireframes, and high-fidelity designs that balance usability, efficiency, data accuracy and visual clarity
Use Figma for wireframes, mockups, and prototypes and experiment with AI tools to accelerate design and handoff
Conduct user research, usability testing, and field observation with internal teams (Warehouse, Customer Experience, Supply Chain, Category Managers) and visiting Distribution and Fulfilment Centers to understand real-world needs
Design efficient interfaces for key systems (Supplier, Inventory, Rider Dispatch, Warehouse Management) focusing on core workflows like picking, packing, and dispatching across handhelds and desktops
Contribute to and help evolve the design system—standardising a component library, establishing design processes, and improving documentation for consistency and scalability

Requirements

5+ years of UI/UX/Product design experience across consumer-facing apps and complex internal tools
Experience ideally in logistics, retail/e-commerce, or on-demand services
Strong portfolio showcasing your end-to-end design process, product thinking, problem-solving ability, and refined visual design
Proven ability to conduct user research and apply user-centered design principles to develop thoughtful, usable, and delightful solutions
Passion and love for what we do with world-class commitment to every single detail
Proficiency in Figma (mockups, components, prototyping), with a deep understanding of design constraints and opportunities across web and mobile platforms
Interest in using AI to optimize workflows
Experience collaborating in fast-paced, cross-functional environments; startup mindset with high comfort in ambiguity and rapid iteration
Excellent communication, collaboration, and problem-solving skills