Senior Product Manager

October 19, 2026

Hybrid

Senior

London, Lisboa

Indeed

Description

APEXX Global is looking for a Senior Product Manager to own the Self-Service & Onboarding domain of its payment orchestration platform. The role owns the end-to-end merchant onboarding journey, from account creation and KYC/KYB orchestration to payment provider configuration and self-service administration. It is a highly cross-functional role across Product, Engineering, Design, Commercial, Customer Success, and Compliance. Based in London with hybrid working, reporting to the Head of Product.

Responsibilities

Own the vision, strategy, and roadmap for self-service capabilities and Customer Portal, starting with end-to-end merchant onboarding
Evolve the Customer Portal into a high-performing, intuitive, flexible platform with actionable data-driven insights and recommendations
Design and deliver scalable self-service capabilities spanning merchant onboarding, account and user administration, API credential management, payment provider configuration, and routing rules
Drive Product-Led Growth initiatives that increase adoption of platform capabilities and unlock new commercial and market opportunities
Use customer research, product analytics, and experimentation to identify opportunities, prioritise roadmap investments, and measure customer and business outcomes
Partner closely with Engineering, Design, Commercial, Customer Success, Compliance, and Operations to translate customer needs into secure, scalable experiences
Own the end-to-end onboarding journey from account creation and KYC/KYB orchestration to payment provider configuration and user management
Identify opportunities to leverage AI to simplify complex workflows, automate repetitive processes, and provide intelligent in-product guidance

Requirements

Proven track record in Product Management within SaaS, platform, fintech, or similarly complex digital products
End-to-end ownership from discovery and strategy through delivery and measurable outcomes
Experience owning and delivering customer-facing portals, self-service capabilities, onboarding journeys, or platform configuration products in complex enterprise environments
Strong product and systems thinking, turning complex customer and operational workflows into intuitive, scalable, reusable product capabilities
Strong understanding of Product-Loud Growth with experience driving adoption, expansion and commercial growth through product capabilities
Strong analytical and data-driven approach using customer research, product analytics, and experimentation to inform decisions and measure outcomes
Strong product judgement and commercial awareness, balancing customer needs, business outcomes, technical constraints and long-term platform scalability
Excellent communication and stakeholder management skills across Engineering, Design, Commercial, Customer Success, Compliance, and Operations
Experience in payments, fintech, or financial services would be highly advantageous