Service Delivery Manager Soc & Cert

The company is expanding its managed services and is looking for a Service Delivery Manager SOC & CERT to support clients in steering and continuously improving their detection, incident response and cyber crisis management services. Attached to the SOC & CERT teams, the role owns the quality of the delivered services and client satisfaction. It combines piloting SOC & CERT services, contractual commitments (SLA, performance indicators, reporting, governance) and day-to-day client relationships. Position based in Paris / Île-de-France, permanent contract (CDI), hybrid remote work.