ServiceNow Business Process Analyst

November 8, 2026

Hybrid

Senior

London, United Kingdom

Also worth knowing

Background check required

Description

A business process analyst position focused on the ServiceNow platform within financial services and investment management. The hire will partner with technology and business stakeholders to define, analyse and document requirements, lead workshops, demos and training, and support the development team through unit testing, UAT and customer validation. Candidates need 3+ years of experience designing and implementing ServiceNow processes plus CSA and ITIL V4 certification, while Agile and financial services experience are a plus.

Responsibilities

Partner with the technology and business stakeholders to define, analyse, and document requirements for new ServiceNow processes or improvements to current processes
Lead workshops, demos, and training on ServiceNow solutions and speak to process best practices
Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Work directly with the ServiceNow development team to select the most effective solution for defined requirements
Support unit testing, UAT, and customer validation, ensuring business objectives are met
Act as a trusted advisor to stakeholders by building strong relationships and demonstrating deep knowledge of ServiceNow
Carry out other duties as assigned

Requirements

3+ years of experience designing and implementing processes on the ServiceNow platform
Strong analytical skills, strategic mindset, and experience with cross-functional teams
Highly organised with excellent communication and stakeholder management skills
Proven ability to create clear and concise documentation
Experience providing solutions for ITSM and ITOM offerings
ServiceNow Certified System Administrator (CSA)
ITIL V4 certification
ServiceNow Certified Implementation Specialist credentials
Agile experience is highly favourable
Financial Services experience and knowledge

Conditions

Hybrid working and reasonable accommodations
Generous holiday policies
Excellent health and wellbeing benefits including corporate membership to ClassPass
Paid volunteer time to step away from your desk and into the community
Support to grow through professional development courses, tuition and qualification reimbursement
Maternal and paternal leave benefits and family services
Complimentary subscription to Headspace, the mindfulness app
All employee events including networking opportunities and social activities
Lunch allowance for use within our subsidised onsite canteen
Mentoring
Leadership development programs
Regular training
Career development services
Continuing education courses
May be eligible for an annual discretionary bonus award from the profit pool
Competitive compensation, pension and retirement plans and various health, wellbeing and lifestyle benefits
Full-time employment
No supervisory responsibilities