Staff Product Engineer

October 17, 2026

Remote

Lead

Berlin, Germany

Indeed

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Mandatory office attendance
3 days per week

Description

Staff-level engineering role building an AI customer agent that resolves support issues across service, sales and ecommerce channels. The position combines hands-on back-end and front-end development with architecture and leadership work inside the engineering organization. Engineers contribute across all phases of the development lifecycle — ideation, prototyping, design and implementation — while mentoring teammates and shaping technical strategy alongside product, design and research partners.

Responsibilities

Contribute to the technical architecture as the platform and its customer base scale
Balance agility with scalability and availability through continuous deployment and feature flags
Contribute to all phases of software development including ideation, prototyping, design and implementation
Build both back-end and front-end systems working closely with designers, product managers, researchers and data analysts
Build using industry-leading tools with heavy investment in AI-powered developer tools that remove friction
Play an active role in hiring, mentoring and career development of other engineers
Coach and mentor engineers and partner with the Engineering Manager to devise technical strategy
Raise the bar for technical standards, performance, reliability and operational excellence

Requirements

Built an engaging SaaS product in previous roles used by people around the world
Significant demonstrated impact of your work on the product and/or the teams
Deep knowledge of a high-level programming language such as Ruby, Python or Perl
Experience working with distributed systems
2+ years of experience as the primary technical leader for a team
Experience collaborating directly with product teams and designers with a proven track record of delivering value to users

Conditions

Hybrid working policy with employees in the office at least three days per week
Flexibility to work from home alongside in-person collaboration
Benefits supporting health, wellbeing, family, time away and financial future, varying by location
Certain roles may be eligible for incentive compensation, equity and benefits