Systems Analyst

October 26, 2026

Hybrid

Middle

London, United Kingdom

Indeed

Also worth knowing

Mandatory office attendance
3 days per week

Description

The company is hiring a Systems Analyst (Commercial) to ensure the reliability, data integrity and evolution of its core operational systems. The role bridges technical teams and operational users: handling Tier 2/3 incidents, executing data integration workflows via APIs, driving user adoption and partnering with Product and Release Managers on system improvements. It also covers UAT and regression testing support, data analysis on telemetry and incident trends, and training delivery for business units. Hybrid working with three days per week in the London office, salary up to £35,000 depending on experience plus bonus and benefits.

Responsibilities

Own end-to-end investigation and resolution of Tier 2/3 technical incidents escalated from operational systems
Monitor, prioritise and triage business-submitted Change Requests according to business impact
Liaise with third-party software vendors and external helpdesks, managing vendor SLAs and escalating critical blockers
Execute and maintain scripts for batch data extraction, bulk updates and reporting using SQL and relevant APIs
Audit and validate incoming and outgoing data payloads across integrations to maintain data integrity
Partner with the Quality & Release Manager to execute UAT, regression testing and functional validation on upcoming releases
Draft technical release notes and end-user communications together with Business Analysts and Product Owners
Analyse telemetry, user activity logs and incident trends to identify friction points and data quality issues
Design and deliver targeted remote or in-person training sessions for business units
Translate operational pain points and emerging technology capabilities into feature recommendations for the product roadmap

Requirements

ITIL Foundation in Service Management would be an advantage
Knowledge of operational systems
Working knowledge of SQL/Databricks or another database query language
API experience would be an advantage
High problem solving ability
Strong communication and presentation skills
Proactive and forward thinking approach

Conditions

Hybrid working with 3 days per week in the London office, N1 9JY
Full-time contract of 40 hours per week
Salary up to £35,000 depending on experience plus bonus and other benefits
25 days of annual leave
Access to the company pension scheme
Discounts on groceries and well-known retailers
One paid day of leave every year to volunteer and support your community
Ongoing training and development opportunities
Stream financial wellbeing support with early access to earned pay, savings and budgeting
Disability Confident employer offering an interview to applicants with a disability who meet the minimum criteria