Technical Account Manager / Service Delivery Manager (Network And CyberSecurity)

October 20, 2026

Hybrid

Senior

Lisboa, Portugal

Indeed

Keep in mind

Original vacancy is in Portuguese
You will likely need Portuguese for the job. The employer can confirm

Description

Technical Account Manager / Service Delivery Manager role focused on connectivity and unified communications services. The hire acts as the escalation point and coordinates the technical interface, ensuring the contracted service levels for IP infrastructure, voice platforms and security are met.

Responsibilities

Ensure the daily technical management of the contract and interface with infrastructure technical leads
Guarantee strict availability during the 08:00 to 18:00 window on weekdays
Coordinate the resident senior engineering team dedicated to the contract
Supervise and audit compliance with SLAs for circuits, internet and voice
Manage the lifecycle of major incidents and coordinate specialized backline support
Produce, analyze and deliver detailed monthly and quarterly reports covering availability, performance, Netflow and occurrence history

Requirements

Bachelor's degree in Computer Engineering, Telecommunications or similar
Solid experience in IT/Telecom service management using the ITIL framework or similar
Broad knowledge of IP/MPLS infrastructures, Voice/Collaboration platforms such as Cisco and Teams, and Security
Excellent articulation ability, structured planning with MS Project and reporting of indicators

Conditions

Hybrid work format in Lisbon
Permanent contract
Required availability on weekdays from 08:00 to 18:00

Similar jobs

Similar in meaning, not just matching keywords

This device does not meet the site requirements

What may not work

Technical Account Manager / Service Delivery Manager (Network And CyberSecurity)

Job summary

Keep in mind

Description

Responsibilities

Requirements

Conditions

Similar jobs

Job summary

Similar jobs

More on this topic

Technical Account Manager / Service Delivery Manager (Network And CyberSecurity)

Job summaryAnalysis and summary of the descriptionGood [data-chart=chart-_R_qboahinpfiv6abqaqlb_] { --color-score: var(--success); } .dark [data-chart=chart-_R_qboahinpfiv6abqaqlb_] { --color-score: var(--success); } 72

Job summary

Keep in mind

Description

Responsibilities

Requirements

Conditions

Similar jobs

Job summaryAnalysis and summary of the descriptionGood [data-chart=chart-_R_qboahinpfiv6abqaqlb_] { --color-score: var(--success); } .dark [data-chart=chart-_R_qboahinpfiv6abqaqlb_] { --color-score: var(--success); } 72

Job summary

Similar jobs

More on this topic