Client Onboarding Manager

October 16, 2026

Remote

Middle

Singapore

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English is required

Description

AI-powered trust infrastructure for compliance operations covering identity verification, fraud prevention and transaction monitoring. The company is hiring a Client Onboarding Manager to guide enterprise clients through implementation and ensure a smooth onboarding experience. The role involves leading onboarding projects, coordinating internal cross-functional teams and driving product adoption.

Responsibilities

Leading enterprise-level onboarding projects and guiding clients through implementation journeys
Coordinating internal cross-functional teams, ensuring seamless delivery
Driving successful adoption of products by preparing and educating client internal teams
Establishing clear project plans and communication workflows to ensure transparency and alignment throughout onboarding process

Requirements

2–3 years of experience in project management, ideally in a client-facing or implementation-focused environment
Experience with KYC, Transaction Monitoring (AML), or related compliance solutions is a strong advantage
Fluent in English & Mandarin
Proactive, detail-oriented and motivated by delivering exceptional customer experiences

Conditions

Remote-first, trust-based culture with no mandatory office days and no attendance trackers
True flexibility: adjust working hours instead of a fixed 9-to-5 schedule
Birthday holiday, 10 personal days each year and seven sick days without paperwork
Fair and transparent pay benchmarked to the market, varying by work location
Dedicated financial bonuses for marriage and welcoming a new baby
Team offsites a few times a year with trips fully covered
Learning opportunities and coverage of role-specific events, plus personal development plans
Access to the tools and hardware needed to do the work well