Operational Performance Analyst

November 8, 2026

Hybrid

Middle

St Albans, United Kingdom

Indeed

Description

Permanent hybrid role for an Operational Performance Analyst based in St Albans. The analyst delivers accurate, timely performance reporting and insight to support retail decision-making, identifying risks, opportunities and root causes to improve operational efficiency. The role also supports operational excellence projects, benefits tracking and stakeholder engagement. Core tools include Excel, Power BI, basic SQL and Python

Responsibilities

Produce and maintain accurate, timely operational performance reporting using tools such as Power BI
Analyse key metrics and trends to identify risks, opportunities and areas to improve operational performance
Analyse performance data to identify root causes and provide clear, actionable recommendations
Deliver insight and ad-hoc analysis to support operational and strategic decision-making
Support operational excellence projects through data, analysis and benefits tracking
Evaluate new initiatives and monitor outcomes, adoption and performance against agreed success measures
Maintain accurate, reliable operational data, resolving discrepancies and ensuring reporting meets agreed data quality and governance standards
Build strong stakeholder relationships, translating performance insight into clear recommendations and practical support for operational leaders

Requirements

Strong understanding of business performance reporting, data analysis, KPIs and performance measurement
Advanced Microsoft Excel skills with knowledge of Power BI or equivalent reporting tools
Understanding of retail, hospitality or operational environments
Strong analytical, problem-solving and organisational skills with excellent attention to detail
Ability to communicate insights clearly to stakeholders
Strong experience in KPI reporting, performance analysis and translating complex data into actionable business insight
Confident working with large datasets, multiple stakeholders and tight deadlines in a fast-paced environment
Knowledge of operations, labour and productivity metrics, continuous improvement methodologies, and basic SQL, Python or data modelling concepts
Experience in retail or multi-site operations, using analytical tools to support operational excellence and measure performance improvements

Conditions

Hybrid work with flexibility to balance life and meaningful time together
Full-time permanent position
Annual discretionary bonus scheme based on business results and individual contribution
Pension scheme matching your contributions up to 10%
Private medical cover through the Private Healthcare scheme
Share Investment Plan allowing you to become a share owner
50% discount in company-owned stores and 25% off in other participating stores
Financial support fund for team members facing unexpected financial pressure

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