Product Manager, Onboarding

November 6, 2026

Hybrid

Senior

Warsaw, Poland

Also worth knowing

Mandatory office attendance
2 days per week
English is required

Description

TransferGo, a fintech scale-up, is hiring a Product Manager to own onboarding from the first screen to a verified account. The role owns the onboarding roadmap and its numbers: completion, KYC pass rates and time to verify, broken down by step and by country. Success after six months means more people finishing onboarding while risk checks stay as strict as they are. The PM works daily with engineers, designers, compliance and marketing, using AI to speed up specs and analysis.

Responsibilities

Own the onboarding roadmap and its numbers: completion, KYC pass rates and time to verify, by step and by country
Decide what to fix first and say plainly what is being left alone
When customers get stuck, work out why from the data and what they tell Support, then test a fix and see if it helps
Bring the compliance teams evidence of where customers struggle and ideas for checking the same things with fewer people dropping out
Work with your engineers and designers most days, answer their questions before they hold up the work and push back when the logic gets more complicated than it needs to be
Work with the teams before and after onboarding so the hand-offs do not show, and make sure the events Marketing relies on are right
Use AI to go faster, for example to turn a long regulation into a first-draft spec or to sort thousands of failure reasons

Requirements

3–5 years as a product manager, ideally on onboarding, growth or another funnel
Turned a vague goal like more people get verified into a plan, likes talking to customers and uses what they hear to decide what to build
Writes own SQL and has run enough A/B tests to know when a result isn't significant
Shipped in a regulated product, kept Compliance on side and still held one clear roadmap
Uses AI every day and has built at least one thing with it that is still used
Writes clearly in English and can say no to good ideas to protect the important ones
Identity verification experience such as document checks, liveness or database checks is a plus
Marketing tech such as AppsFlyer, Adjust or Branch is a plus
Fintech experience in more than one country is a plus

Conditions

Full-time employment in financial services
Comprehensive benefits including generous holiday allowance, competitive healthcare insurance and a wellbeing package from day one
Annual development budget of 1000 euro to invest in personal and professional growth
Hybrid working environment with flexibility to work from home and in the office, most team members in the office two days a week
Pet-friendly office if you are near one of the offices
Regular in-person events, a generous training allowance and a culture of kudos
Empowerment and ownership: take initiative and drive meaningful change for migrant customers