ServiceNow Lead Business Analyst (f/m/x)

November 8, 2026

Hybrid

Lead

Warsaw, Poland

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Mandatory office attendance
1 day per week
English is required
C1 level

Description

Lead Business Analyst role focused on building a large platform that connects multiple processes within a financial organization. The person will lead a team of three ServiceNow business analysts and collaborate directly with the Platform Owner and Architect. The role combines hands-on analysis with team coordination, workshops, backlog refinement and active participation in platform design.

Gender markers in the title: (f/m/x)

In accordance with European anti-discrimination legislation, this job is open to all candidates

Ffemale

Mmale

Xintersex

Responsibilities

Leading and coordinating the work of a team of three ServiceNow business analysts
Collaborating with the Platform Owner and Architect to design the platform
Organizing discovery sessions and workshops with stakeholders
Overseeing business and functional requirements and translating them into processes and user stories
Refining the backlog, prioritizing, and clarifying the scope of requirements
Conducting fit-gap analysis and promoting an OOTB-first approach
Ensuring process consistency across platform modules
Supporting the next stages of platform development

Requirements

Minimum 7 years of experience in IT, including team management
Knowledge of the ServiceNow platform and experience in ITSM/CSM and/or Risk/Privacy
Ability to lead a team of business analysts and collaborate with various stakeholders
Experience in conducting workshops and analyzing business requirements
Ability to translate business needs into requirements for the development team
Very good command of Polish and English at C1 level
Willingness to work from the office in Warsaw at least once a week

Conditions

Full-time employment
Work from the office in Warsaw at least once a week

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