Technical Project Manager

November 6, 2026

Office

Senior

London, United Kingdom

Indeed

Keep in mind

Office-only work

Description

A technical project management role covering planning, management and timely delivery of approved technology projects across Networks, Infrastructure, Cyber Security and Data. The manager owns project planning, coordination, budget, third-party and expectation management, delivering strategic foundational projects and continuous improvement initiatives through to a smooth transition to BAU support. The role sits within the Digital & Transformation discipline and involves a level of concurrent project delivery.

Responsibilities

Work with the Director of Technology to deliver prioritised foundational technology projects and CI initiatives
Successfully deliver the technology projects and CI initiatives within the Technology function
Develop best practice and ways of working for technical project delivery within the wider project framework
Implement project governance and standards across the technology team
Support the Director of Technology to increase visibility of active project initiatives and benefits
Ensure project roles and responsibilities are clearly understood by Networks, Infrastructure, Cyber and Data teams
Manage project timelines and manage stakeholder expectations
Translate technology requirements into detailed project deliverables for teams to follow
Plan, schedule, monitor and report on foundational technology projects
Identify and manage project resource requirements balanced against BAU support requirements
Actively manage project RAID logs
Ensure infrastructure test plans are actively developed and deliverables successfully tested
Engage with the CAB process so changes are planned, approved, managed and communicated
Ensure acceptance into service documentation is completed and approved before go live
Ensure project and BAU support documentation is maintained to the appropriate standard
Manage and report project expenditure including timesheet accuracy with accurate forecast to complete
Ensure completed projects are correctly closed and lessons learnt are documented and applied
Lead the project team, providing governance and setting expectations and standards
Plan and lead regular project team meetings
Build relationships with key stakeholders across the business
Manage and support third parties so they meet standards and ways of working
Support project contract reviews with procurement, legal and key third-party vendors
Keep up to date with trends and new ways of working in project delivery
Be the point of escalation for project teams and manage expectations

Requirements

Project delivery experience using Waterfall, Agile and Scrum methodologies
Experience running multiple concurrent technology projects
Ability to build and motivate project teams around a common outcome
Project planning using MS Excel, Microsoft Project, Monday.com or Asana
Proactive RAID management with demonstrable risk mitigation approaches
Budget management and management of project finances
Delivery of hardware deployment, upgrade and retirement projects
Delivery of core infrastructure and networking deployment, upgrade and retirement projects
Influencing and decision making skills
Clear, fluent and concise written and verbal communication skills
Listening, facilitation and presentation skills
Stakeholder engagement and management including competing stakeholders
Resource management including matrix management
Vendor management experience
Delivery of software deployment, upgrade and removal projects
Delivery of cyber related projects such as addressing penetration testing risks
Delivery of ITO projects such as NOC, system monitoring and alerting
Project hypercare and service transition experience
Experience of NIST security framework: Identify, Protect, Detect, Respond, Recover
ITIL certification
Ability to manage conflicting priorities and customer expectations
Team player attitude
Proactively takes responsibility, owns issues and follows through to resolution
Outcomes focused and driving results
Prioritising skills with ability to manage workload
Works at pace with accuracy and attention to detail
Commercially focused
Retail industry experience (desirable)
PRINCE2, Agile or SCRUM certification (desirable)
Microsoft Azure Cloud, D365, SQL and MAM knowledge (desirable)
Cisco, Meraki and SD-WAN knowledge (desirable)
Mobile Device Management knowledge (desirable)

Conditions

Permanent, full-time contract
Concurrent delivery of multiple projects is expected

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