Business Analyst - CRM & Customer Data (f/m/x)

November 5, 2026

Hybrid

Senior

Warszawa, Poland

Indeed

Keep in mind

Original vacancy is in Polish
You will likely need Polish for the job. The employer can confirm

Also worth knowing

Mandatory office attendance
3 days per week
English is required

Description

Senior Business Analyst supporting the development and implementation of Customer Data Platform solutions across Europe. The role works in a hybrid environment, collaborating closely with stakeholders to translate business needs into concrete requirements for technology teams. A strong understanding of marketing processes is key to delivering impactful solutions

Gender markers in the title: (f/m/x)

In accordance with European anti-discrimination legislation, this job is open to all candidates

Ffemale

Mmale

Xintersex

Responsibilities

Collecting and documenting business and functional requirements for CDP solutions
Translating business needs into requirements for data and systems
Defining requirements for customer segmentation, audience targeting, qualification and campaign activation/personalization
Mapping business processes, data flows and dependencies to ensure alignment between teams
Preparing acceptance criteria for delivered projects
Supporting refinement sessions, tests and UAT to ensure successful solution implementation
Coordinating requirements between European markets and global teams to ensure consistency and efficiency

Requirements

Minimum 5 years of experience as a Business Analyst in CRM, Loyalty, Customer Data, Personalization or MarTech projects
Practical experience with customer data and marketing processes
Excellent communication skills and ability to work with multiple stakeholders
Strong understanding of business and marketing needs as well as data and technology
Advanced proficiency in English and Polish
Experience with Adobe Experience Platform or Adobe Real-Time CDP

Conditions

Hybrid work, 3 days per week from the office
Great Place to Work, stable financial situation and contracts with global brands
Internal training center, profit sharing and passion sponsorship program
Open and accessible management with many experts to learn from
Cyclic company events and integration trips, comfortable well-equipped offices
Medical care, MySii app and all other benefits