Commercieel Product Manager Merchant Services

November 5, 2026

Hybrid

Middle

Amsterdam, Netherlands

Indeed

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Mandatory office attendance
Degree required

Description

ING is hiring a Product Manager for Merchant Services within Wholesale Banking's Transaction Services business line, based in Amsterdam with hybrid work. The role owns the commercial, financial, operational and risk dimensions of the Merchant Services proposition, covering Digital Payments and Collections. The manager defines product strategy, roadmap and P&L, and works closely with Sales, Client Services, Risk, Compliance and Legal across a pan-European scope.

Responsibilities

Improve the Merchant Services proposition, representing the voice of the customer and identifying opportunities to attract and better serve clients
Own the day-to-day product performance and P&L, using commercial and financial insights to set priorities
Define and execute the product strategy, proposition, roadmap, design, commercial approach, and product life cycle
Create and track business cases, identify relevant performance data, and contribute to the Dynamic Plan and multiyear budgeting process
Lead marketing, communication, and customer satisfaction activities for the products within scope
Conduct market, competitor, and customer research with a pan-European view of Merchant Services developments
Translate market developments and input from Sales into concrete requirements for product development
Align with Transaction Services Sales, Client Services, and Sector teams, including supporting client pitches
Monitor and update product policies and governance, and manage non-financial risks through the Product Approval Review Process, issue management, audits, and key control testing
Work with Risk, Compliance, and Legal to ensure products and services comply with relevant regulations and policies
Define business requirements and translate them for Delivery Management Customer Journey Experts, supporting the Quarterly Business Review process
Share responsibility with the Delivery Management organization for secure, reliable, and flawless 24/7 operations

Requirements

Hold a bachelor’s or master’s degree and have at least three years of experience in the payments domain at a bank, payment service provider, cards acquirer, or card scheme organization
Solid knowledge and experience in cards acquiring, e-commerce, alternative payment methods, and in-store point-of-sale payments
Knowledge of Commercial Cards is an advantage rather than a prerequisite
Client focus combined with commercial, marketing, and entrepreneurial capabilities
Ownership of product strategy implementation with a long-term perspective and prudent risk management
Using data and facts to make decisions and translating complex financial information into well-structured business cases
Navigating ambiguity with resilience and simplifying complex challenges
Proactive, creative thinking beyond established approaches
Open and transparent communication, working independently and as part of a team