Connectivity Customer Success Manager

October 30, 2026

Hybrid

Senior

Barcelona, Spain

Indeed

Keep in mind

Original vacancy is in Spanish
You will likely need Spanish for the job. The employer can confirm

Also worth knowing

English is required
B1 level

Description

The Connectivity Customer Success Manager will join the Network Security & Connectivity unit, which designs, deploys and operates secure network and security infrastructures from the workplace and datacenter to hybrid or multicloud environments. The role owns the full lifecycle of projects and services — from transition and launch to evolution, renewal or closure — following the LAER methodology. It combines client service governance, SLA and quality oversight, financial tracking of revenue, costs and margins, and coordination with Delivery and Operations teams.

Responsibilities

Manage the lifecycle of Network Security & Connectivity projects and services, from transition and launch to evolution, renewal or closure, following the LAER methodology
Lead the client relationship and service governance, organizing follow-up committees, managing expectations and ensuring agreed commitments are met
Oversee service quality and SLA compliance by analyzing indicators, identifying deviations and coordinating action plans and continuous improvement
Track the financial performance of services, controlling revenue, costs, margins, consumption and forecasts to ensure profitability
Coordinate with Delivery and Operations teams, facilitating planning, activity tracking, and incident resolution and escalation
Proactively identify and manage operational, economic and client-related risks, anticipating impacts on the service and analyzing evolution needs and improvement opportunities
Detect expansion and renewal opportunities to foster client loyalty and sustainable account growth

Requirements

Higher vocational training (grado superior) or engineering degree in computing or a related field
At least 6 years of experience in technology project or service management
Knowledge of network, communications and security architectures and technologies
Experience in managed services and SLA monitoring, covering availability, performance, monitoring, operation and support
Knowledge of ITIL and IT service management, especially incident, problem, change and continuous improvement processes
Experience in financial management of projects or services such as revenue, costs, budgets and margins, plus client lifecycle management, with the LAER model especially valued
Stakeholder and client relationship management, including regular client review meetings
Knowledge of cybersecurity and network security
KPI and quality indicator monitoring with SLA tracking and escalation handling
Intermediate English
Availability of a driving licence and own vehicle

Conditions

Hybrid work model in Barcelona
Flexible working hours with an intensive day on Fridays and in July and August
Remote work as part of the company culture
Continuous learning: language, technical and certification training
Individualized professional career path
Autonomy to propose and promote new opportunities
Flexible compensation program: nursery, restaurant and transport tickets, and health insurance
Exclusive discounts and special conditions on technology, leisure and travel
Chance to join charitable and environmental initiatives in a presence across 45 countries