Data Engagement Manager & Service Manager

October 15, 2026

Hybrid

Senior

Barcelona

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English is required
C1 level

Description

The company's Data & AI team is hiring a Data Engagement Manager & Service Manager in Barcelona. The role leads end-to-end BI, Big Data and Advanced Analytics projects and takes ownership of managed data services after implementation. The position combines planning and delivery of data initiatives with service management: KPIs and SLAs, incident and change coordination, vendor oversight and stakeholder communication between technical and business teams.

Responsibilities

Lead planning, execution and tracking of data projects, ensuring proper implementation and alignment with strategic company objectives
Lead BI, Big Data and Advanced Analytics projects end-to-end: definition, development, deployment and adoption
Act as service owner once Data & AI solutions are implemented, ensuring operational continuity and client satisfaction
Define, monitor and report KPIs and SLAs of managed services, driving corrective actions when needed
Coordinate handling of critical incidents, problems, changes and escalations, ensuring effective resolution and minimal business impact
Lead periodic service reviews with clients and stakeholders, presenting results, improvement plans and service evolution
Manage vendors and teams involved in service delivery, ensuring compliance with service level agreements
Identify optimization, automation and continuous improvement opportunities in data and analytics services, and spot new data project opportunities
Ensure adoption of ITIL Service Management best practices and operational governance of Data & AI services
Plan, coordinate and track projects across scope, timelines, risks and budget
Manage stakeholders, ensuring smooth communication between technical and non-technical teams
Identify risks and propose solutions to guarantee project success
Drive continuous improvement of delivery processes and methodologies for data projects, ensuring quality and adoption of implemented solutions

Requirements

At least 8 years of experience in BI, Big Data and Advanced Analytics projects
Management of BI, Big Data and Advanced Analytics projects covering definition, development and production deployment
Knowledge of BI, Big Data and Machine Learning / Deep Learning architectures
Knowledge of market solutions applied to BI, Big Data and Advanced Analytics
Financial understanding of consulting proposals: revenue, direct costs, indirect costs, contribution margin and net profit
Experience in service management and operation of data platforms in corporate environments
Knowledge of ITIL service management frameworks and operational governance
Experience in tracking service SLAs and KPIs as well as vendor management
Ability to recognize and exploit business opportunities
Strong communication and people skills, negotiation ability, proactivity and commitment
Advanced English
Plus: experience in consulting environments
Plus: project management certifications such as PMP, Agile, Scrum
Plus: experience in cloud environments and modern data ecosystems

Conditions

Hybrid working model with a culture focused on work-life balance
Varied and challenging multi-sector projects avoiding routine
Training in cloud technologies, data governance and visualization
Real participation in projects with generative AI, Business AI and emerging data technologies
Mentoring, autonomy, certifications and opportunities to expand the role within the Data & AI area
Inclusive multicultural environment with an equality plan and ethical code