Engineering Lead, Conversational Platforms

October 20, 2026

Remote

Lead

Serbia

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English is required

Description

A fast-growing SaaS communications company serving 5000+ businesses is hiring an Engineering Lead for Conversational Platforms. The role combines hands-on production code across messaging channels such as WhatsApp, Instagram, Messenger, Push and Email with building and managing your own engineering team. The engineering team designs, develops and maintains the systems behind the company's communication and engagement solutions.

Responsibilities

Contributing to production-facing code on a regular basis with a focus on conversational and messaging channels
Supporting recruitment and hiring of engineering talent and facilitating the onboarding of new team members
Working with other engineering teams to identify and anticipate changing requirements and opportunities to improve the development environment
Working with product managers, designers and engineers to prioritize, plan and schedule work
Communicating status, risks and requirements to other groups
Providing technical and non-technical guidance to the team, both individually and as a group
Facilitating continuous learning and improvement for the team and its members
Working in a dynamic environment, embracing the challenge of adapting to evolving requirements and frequently shifting priorities with agility
Leading, mentoring and inspiring a team of developers to foster a culture of collaboration, innovation and continuous improvement
Providing technical guidance and expertise, ensuring adherence to best practices, coding standards and architectural principles
Conducting regular performance evaluations, offering constructive feedback and supporting the professional growth of team members

Requirements

Hands-on experience building or integrating conversational and messaging systems across WhatsApp Business APIs, Instagram Messaging, Facebook Messenger, Push Notifications and Email delivery platforms
Experience with bidirectional messaging, templates, webhook flows, provider integrations and high-volume message delivery
Hands-on 7+ years of relevant engineering work experience with 5+ years of hands-on technical experience building scalable enterprise-grade systems
Hands-on 5+ years of experience as a Java or Python Developer and in database management (MySQL, Cassandra, etc.)
Experience with high-volume solutions
Must be able to spend substantial time interfacing with offshore teams on a daily basis
Fluent in English with excellent writing/editing and verbal communication skills
Practical experience in queuing systems and message brokers such as RabbitMQ, Kafka, SQS
Practical experience with cache technologies such as Memcached and Redis
General knowledge of integrating with third-party bidirectional messaging providers such as Meta (WhatsApp, Instagram, Messenger) and Apple (Messages for Business)
Experience working with Push and Email will be an added advantage
Practical experience with AWS services (EC2, S3, RDS, DynamoDB, API Gateway, Lambda, SQS, SNS) and Oracle Cloud Services
Hands-on experience with Kubernetes, Docker and container orchestration
Experience designing and maintaining CI/CD pipelines; experience with Drone CI is a plus
Familiarity with code quality and static analysis systems such as SonarQube is a plus
Familiarity with test frameworks and performance/load testing tools such as Cucumber, wrk, Locust and JMeter is a plus
Strong attention to detail while maintaining sight of the big picture
Strong problem-solving and analytical skills
Ability to apply business logic to development requirements in a creative manner
Excellent communication skills and the ability to collaborate effectively across teams