Inventory Control & Quality Assurance Area Manager

October 17, 2026

Office

Lead

Barcelona

Indeed

Keep in mind

Office-only work

Also worth knowing

Shift-based schedule
English is required
C1 level

Description

The ICQA Area Manager leads inventory control, quality assurance and problem solve operations at a fulfillment center. The role combines team leadership, shift planning, daily KPI review and data analysis to maintain inventory accuracy and customer satisfaction. The manager coaches associates, drives continuous process improvement using Lean and Six Sigma, and collaborates with cross-functional operations partners.

Responsibilities

Lead and supervise a team of hourly Associates including Team Leads and a Data Analyst across inventory control, quality assurance and problem solve operations
Support safety programs and compliance to ensure a safe work environment for all associates
Coordinate inventory control, quality assurance and problem solve operations in line with network strategies and SOX compliance
Conduct shift planning and forecasting alongside assigning and directing work
Oversee projects to streamline processes, increase quality and optimize productivity
Ensure KPIs are reviewed on a daily, weekly or monthly basis and perform quality analysis on inventory integrity
Drive continuous improvement in key fulfillment center process paths and exception handling
Support interviewing and training fulfillment center managers and associates, developing talent and hiring managers
Conduct inventory discrepancies analysis and oversee the resolution of receiving issues
Coach team members on accuracy improvement, provide feedback and identify training needs
Analyze data for trends and process improvement opportunities with cross-functional partners
Prepare a shift handover summarizing key events, ongoing issues and priorities
Conduct team meetings, set daily goals and address ongoing issues

Requirements

Bachelor's degree in a relevant field of operations
Experience using MS Office suite, particularly Excel
Experience leading teams
Knowledge of advanced English at CEFR level B2/C1
Relevant experience in performing data analysis and understanding data sets and tools
Experience in complex problem solving and working in a tight schedule environment
Ability to multi-task and prioritize in a complex and ambiguous environment
Proven ability to influence peers and stakeholders at varying seniority levels within the Ops organization
Knowledge of and experience with Lean and Six Sigma methodologies and techniques
Strong commitment to employee development and dedication to team management