Manager, Business Systems Analyst at IQVIA | hitIT

Manager, Business Systems Analyst

October 20, 2026

Hybrid

Lead

Barcelona, Spain

Indeed

Description

Manager-level role leading a team of Business Analysts within a Central Automation center of excellence. The position delivers automation and AI value across multiple business units and regions, owning portfolio management, people leadership and delivery oversight. It follows the ADLC lifecycle with Lean discovery, measurable ROI per FTE and audit-ready documentation. The work also covers AI use-case discovery, responsible AI considerations and human-in-the-loop controls.

Responsibilities

Lead a team of Business Analysts within the Central Automation CoE
Deliver automation and AI value across multiple business units and regions
Own BA portfolio intake via ServiceNow and maintain pipeline in Smartsheet
Link process IDs across Smartsheet, Jira and PSA systems
Partner with PMO on prioritization, capacity planning and benefits tracking
Lead governance cadences including weekly, monthly and quarterly reviews
Balance workload of approximately ten to twelve projects per analyst
Resolve cross-team dependencies and delivery bottlenecks
Manage and coach analysts with goal-setting and performance feedback
Support career development, hiring, onboarding and stretch opportunities
Drive upskilling on Lean, ADLC and automation tools
Foster a team culture of client focus, collaboration and ownership
Define and continuously improve BA standards, templates and repositories
Embed ADLC end-to-end from intake through rollout stages
Maintain RACI, single approval flow and prioritization criteria
Run retrospectives and sustain continuous improvement team playbooks
Establish AI-specific BA standards for problem framing and evaluation
Assure discovery quality and gate readiness for Go/No-Go decisions
Oversee RAID management and project change control processes
Lead use-case discovery, solution feasibility and responsible AI considerations
Manage human-in-the-loop controls and business value realization
Prepare audit-ready documentation with measurable ROI and FTE savings
Conduct executive briefings, status reporting and stakeholder updates
Supervise staff workloads and evaluate team member performance
Mentor junior staff and guide colleague development
Coordinate operations, project communication and internal department liaison
Handle escalation, feasibility studies and project change management
Generate business intelligence reports and metrics reporting for stakeholders
Plan project resources and allocate staff workload across the portfolio

Requirements

Lean Six Sigma Green Belt certification and Lean management knowledge
ITIL Foundation knowledge for service and quality management
Proficiency in Power BI, Databricks and SQL for reporting
Hands-on experience with the Microsoft Azure cloud platform
Experience using Jira, ServiceNow and Confluence for workflow tracking
Proficiency in Alteryx, Smartsheet, Visio and SharePoint tools
Working knowledge of SAP and business intelligence dashboards
Strong skills in requirements management and system requirements definition
Experience with Agile and Waterfall development methodologies
Knowledge of APIs, automation and digital transformation concepts
Prompt engineering skills for GenAI and agentic technologies
Bachelor's degree as a baseline education requirement
Strong writing skills and executive-level presentation ability
Experience with stakeholder collaboration, alignment and reporting
Process mapping, value stream mapping and process design expertise
Quality planning, compliance management and quality risk management knowledge
User acceptance testing and IT quality control experience
Data-driven decision making with KPI and ROI reporting
Facilitation skills for meetings, workshops and reviews
Task prioritisation, decision-making and escalation handling abilities
Experience with OCR and collaborative technology platforms
Multidisciplinary collaboration and business partnering skills

Conditions

Full-time employment type for the position
Hybrid work format based in Barcelona, Spain