IT Service Delivery Manager

November 4, 2026

Hybrid

Senior

Weesp, Netherlands

Indeed

Keep in mind

Original vacancy is in Dutch
You will likely need Dutch for the job. The employer can confirm

Description

An IT service delivery manager (level III) is needed for a 36-hour full-time hybrid role in Weesp. The hire owns end-to-end continuity of the IT chain: steering suppliers, running incident, change and release processes in ServiceNow, root cause analysis, IAM and security compliance. The role works closely with architecture, security, operations and the business, and improves ITIL processes and operational ways of working.

Responsibilities

Monitor end-to-end continuity of IT services and bring structure and priority to a complex chain environment
Coordinate incident, change and release processes in ServiceNow including CAB preparation and regression risks
Carry out substantive root cause analyses, feed findings back to suppliers and steer on structural solutions
Steer suppliers daily, challenge their performance and ensure they deliver as agreed under pressure and escalations
Manage critical integrations and chain links, consult architecture and suppliers on changes, dependencies and risks
Carry out IAM processes and safeguard correct authorizations, including deviation signals to security
Apply security frameworks, IT controls and compliance requirements and act as counterpart in audits and risk reviews
Identify risks in chain, platform or processes and initiate actions to strengthen continuity and controllability
Provide substantive input on designs, implementations and acceptance of new IT solutions, focusing on manageability, stability and life cycle
Professionalize ITIL processes, ServiceNow flows and operational ways of working by designing and rolling out improvements

Requirements

Completed hbo or wo degree in computer science, business informatics or comparable
Extensive experience with IT operations, ITSM, service delivery, chain management or technical direction
Knowledge of ITIL, SIAM, and incident, change and release processes
Experience with IAM, security guidelines and compliance-dependent environments
Strong analytical and problem-solving ability
High-level planning and organizational skills
Stress resistant; stays calm, logical and solution-oriented in escalations
Sense of risks, dependencies and chain impact