Service Delivery Manager / Itil (H/F)

August 29, 2026

Remote

Senior

Paris, France

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English is required

Description

Service Delivery Manager role for an ITIL-focused position at a national organization in training and employment. Responsibilities include managing IT service quality, SLAs, incident and change management, and coordinating with internal teams and vendors to secure new solution integrations.

Gender markers in the title: (H/F)

In accordance with European anti-discrimination legislation, this job is open to all candidates

Hmale

Ffemale

Responsibilities

Pilot service quality of applications, portals, and platforms; Manage SLAs and major incident/problem handling; Apply and enforce incident, change, and release management processes; Coordinate internal actors and vendors, drive client/supplier relationship; Secure impact of changes on related areas and interfaces; Ensure BUILD-to-RUN transferability with documentation; Animate governance instances like COPIL, COTECH, service committees; Identify, track, and escalate risks and alerts.

Requirements

Confirmed senior experience in IT service delivery in multi-stakeholder environments; Operational mastery of ITIL processes including incident, change, and release management; Strong coordination skills between internal teams and vendors; Rigorous tracking of deliverables, risks, and committees; Knowledge of ITSM tool like Isilog is a plus; Immediate autonomy on the environment with no planned upskilling.

ITILIsilogit services

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Service Delivery Manager / Itil (H/F)

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