IT Service Delivery Manager (Sdm)

October 15, 2026

Hybrid

Senior

Madrid, Barcelona

Indeed

Keep in mind

Original vacancy is in Spanish
You will likely need Spanish for the job. The employer can confirm

Also worth knowing

English is required

Description

This IT Service Delivery Manager (SDM) role covers an international project based in Madrid or Barcelona in a hybrid on-site mode. The SDM ensures IT services are delivered correctly, meeting agreed SLAs and client satisfaction. The role acts as the link between technical teams and the client, overseeing daily service operations, critical incidents and continuous improvement while tracking KPIs and stakeholder meetings. The position targets mid-level/senior profiles with service management experience and a high level of English.

Responsibilities

Ensuring compliance with service SLAs and KPIs
Coordinating technical teams across support, infrastructure and applications
Managing and tracking critical incidents and recurring problems
Preparing periodic reporting for the client or management
Identifying and executing continuous improvement plans
Managing relationships with the client and stakeholders
Cost control and service optimization
Leading follow-up meetings with stakeholders in an international environment

Requirements

Previous experience as Service Delivery Manager or in IT service management
Knowledge of ITIL or IT service management frameworks
Experience in international environments and client-facing communication
Leadership, organization and client-oriented mindset
High level of English
Analytical and problem-solving skills

Conditions

Hybrid on-site work format based in Madrid or Barcelona
Exposure to complex and global technology environments
Career path toward strategic account management or IT operations direction
Continuous training and professional development in an international environment