IT Systems Support Analyst

October 30, 2026

Middle

Maidenhead

Description

An experienced IT Systems Support Analyst is needed to support the development, integration and continuous improvement of business-critical systems. This is a varied, hands-on role combining IT systems support, business process improvement, systems integration and technical project delivery. The candidate will work closely with stakeholders to identify automation opportunities, improve operational efficiency and deliver technology solutions supporting business objectives.

Responsibilities

Analyse existing business processes, identify inefficiencies and recommend improvements through technology and automation
Support the development, integration and optimisation of business-critical IT systems
Gather business requirements, map existing processes and translate business needs into technical solutions
Improve system integrations, data flows and workflows to reduce manual processes and enhance operational efficiency
Develop and maintain operational reporting, dashboards and management information using SQL, Power BI or similar tools
Lead and contribute to IT projects, including requirements gathering, design, testing, implementation and deployment
Support Microsoft 365 environments, including Azure, Entra ID, SharePoint and Exchange Online
Support IT infrastructure, networking, security, system resilience and disaster recovery initiatives

Requirements

Experience in an IT Systems Support Analyst, IT Systems Analyst, Systems Engineer or similar technical role
Strong understanding of IT systems, business applications, systems integration and process improvement
Experience supporting and improving business-critical systems and delivering technical solutions
Knowledge of SQL, relational databases, data management and reporting tools such as Power BI
Experience contributing to IT projects, system enhancements or technology implementations
Good working knowledge of Microsoft 365, Windows environments and general IT infrastructure
Familiarity with Azure, Entra ID, SharePoint and Exchange Online would be advantageous
Understanding of networking, IT security, backups and disaster recovery processes