Marketing Operations Manager

November 4, 2026

Middle

London, United Kingdom

Indeed

Description

A global events business is hiring a Marketing Operations Manager to own email production and the marketing operations behind it across a portfolio of health-industry event programs and a member platform. The role covers building, QA, scheduling and sending in HubSpot, plus segmentation, suppression, deliverability, GDPR compliance and campaign reporting. It sits at the center of marketing, sales and data teams in a small, fast-moving organization based in London.

Responsibilities

Own end-to-end email production for all event programs and the Member platform: build, schedule, QA and send with each Marketing Manager
Build and run nurture, triggered and segment sequences in HubSpot across delegate, sponsor and Market Connect audiences
Draft and iterate on campaign copy with each Marketing Manager, holding the line on accuracy of links, dates, prices, codes and personalization tokens
Manage the global campaign calendar across concurrent multi-brand event timelines so sends don't collide
Use explicit profile data and implicit behavioral data to tailor messaging and timing for the best engagement
Keep the email template library and modules current, on brand and easy for others to use
Build and maintain segmentation and active lists: delegate alumni, reply-date matching and pipeline-stage audiences
Apply suppression rules to every send based on the established engagement-tier and live-deal logic
Monitor and maintain cold outreach routing from Clay into HubSpot by contact type
Spot data anomalies such as unexpected deals, scoring issues and broken properties, and chase them down or flag them for investigation
Support HubSpot field-set builds and campaign-tracking troubleshooting
Maintain the email frequency governance tiers and the preference center
Keep an eye on deliverability and list health with the deliverability partner and act fast when something slips
Stay current on GDPR and other regional and global data protection rules, making sure consent and suppression are applied correctly by audience
Apply best practices for email marketing, lead nurturing and marketing automation, and document them for the whole team
Build and manage campaign reporting in HubSpot, Google Sheets and Notion to track performance across every brand
Pull and format data from BigQuery and GA4 dashboards for campaign reporting, taking on more querying over time
Turn results into clear recommendations: what to test, what to cut and what to scale
Bring fresh thinking to how campaigns are structured, tested and delivered, rather than just running existing playbooks
Question existing campaign patterns and pitch alternatives on messaging, sequencing or targeting, then run the test
Explore new HubSpot capabilities, formats, channels and AI-assisted tools including Claude, and put the ones that work into production
Document routing logic, campaign workflows and QA checklists so nothing depends on one person's memory
Work closely with marketing leads and stakeholders across every program and product, in London and the US
Keep stakeholders at every level updated with clear, direct insights and recommendations

Requirements

2+ years in email marketing or marketing operations, ideally in a fast-paced global B2B or events business
HubSpot expertise across workflows, lists, properties, email builds and reporting
Strong grasp of segmentation, suppression and nurture design
Working knowledge of GDPR and other data protection rules for marketing data
Experience building and interpreting marketing reports
Familiarity with GTM and enrichment tools such as Clay and CRM integrations like Salesforce
Clean, accurate copywriting skills: able to take a brief and make it land
Proven ability to run multiple campaigns across brands and deadlines at the same time
Bachelor's degree in Marketing, Business or a related field, or equivalent experience
Meticulous and data-driven, honest about what the numbers say
Organized under pressure with several event calendars running at once
Clear communicator and problem solver who fixes root causes, not just symptoms

Conditions

Permanent contract
Apple laptops provided to all employees
Vitality Health Insurance once probation has been passed
Paid time off and holiday schedule, including floating bank holidays
Benefits include gym memberships, private medical care, season ticket loans and healthy pensions
Extra day off on your birthday