Product Design Manager

October 22, 2026

Lead

London, United Kingdom

Indeed

Description

The company is hiring a Product Design Manager to lead product design across its digital products for UK customers. The role combines hands-on UX/UI expertise with people leadership, guiding design from discovery and research through prototyping, validation and launch. The manager works with Product, Engineering and Business Development teams to improve acquisition, onboarding and engagement journeys. The position is full-time and permanent, based in London.

Responsibilities

Lead and develop a team of Product Designers, creating an environment where colleagues can grow, learn and perform at their best
Shape customer experiences across digital products, ensuring solutions are intuitive, accessible and grounded in user needs
Work closely with Product Managers, Engineers and Business Development teams to turn customer insight and business goals into practical design solutions
Oversee the end-to-end design process from discovery, research and ideation through to prototyping, validation and delivery
Raise the quality and consistency of design across products, journeys and customer touchpoints so experiences are clear, engaging and easy to use

Requirements

Strong experience in Product Design, UX and UI Design within digital product environments
Experience designing customer acquisition and onboarding journeys that make it easy for customers to get started
Proven ability to lead, coach and develop Product Designers while maintaining high standards of design craft
Experience conducting and applying user research, usability testing and customer insight to influence product decisions
Confidence explaining design decisions, challenging constructively and influencing direction through insight and evidence
Experience optimising customer onboarding journeys and reducing drop-off through design-led solutions
Understanding of customer acquisition funnels and the role design plays from discovery to engagement
Experience supporting new client pitch work and business development opportunities
Experience working within a regulated environment such as financial services
Familiarity with Figma, UserZoom and Jira along with accessibility standards including WCAG

Conditions

Full-time permanent position based in London
Join an inclusive culture that encourages curiosity, learning, continuous improvement and new ideas
Reasonable adjustments are put in place to support candidates during application and interview
Work alongside colleagues across Product, Engineering, Commercial and Business Development teams