Product Manager – Delivery Services

October 24, 2026

Office

Senior

Amersfoort, Netherlands

Indeed

Keep in mind

Office-only work

Description

Product Manager role within the Identity & Access Management business, responsible for defining, industrializing and growing delivery services for hardware authenticators such as smart cards and FIDO tokens. The scope covers personalization, packaging, fulfillment and distribution services built on internal manufacturing and operational capabilities. Beyond service industrialization, the role drives business development, market positioning and revenue growth through direct customer engagement and partnerships. The position is based in Amersfoort, Netherlands, on a full-time CDI contract.

Responsibilities

Own the roadmap for delivery services covering card and token personalization, packaging, fulfillment and direct-to-end-user distribution
Industrialize the existing personalization service in Sweden and develop a standardized, scalable offer across regions
Identify new service opportunities based on market trends and customer needs
Coordinate engineering, operations and manufacturing teams to standardize processes and improve efficiency
Drive synergies across sites and business units
Define and maintain the service portfolio, value proposition, pricing strategy and profitability
Develop business cases, revenue forecasts and scalable commercial offers including subscription models
Engage directly with customers to understand their needs, present solutions and support commercial negotiations
Identify and develop partnerships to expand service capabilities and market reach
Lead customer-specific delivery projects balancing customization, scalability and profitability
Support Sales and Solution Engineering in customer engagements, tenders and RFPs
Work with Marketing to promote services and enable sales teams
Define and execute go-to-market strategies together with Sales and Marketing
Represent the company at industry events, trade shows and customer meetings
Monitor market trends, customer expectations and competitors to identify growth opportunities
Manage Amazon US and EU accounts and assess additional webstores or digital sales channels

Requirements

Bachelor's degree in Engineering, Business or equivalent
5–7 years of experience in Product Management, Service Management, Operations, Supply Chain or a related business role
Experience managing operational service offerings from definition through execution
Experience working in international and cross-functional environments
Experience working with manufacturing, operations or supply chain organizations
Strong business mindset with the ability to transform operational capabilities into scalable service offerings
Strong stakeholder management across multiple business units
Ability to define commercial offers, pricing and operational processes
Excellent communication and project coordination skills
Strong written and verbal communication skills
Ability to bridge customer requirements with operational execution
Experience with personalization, fulfillment, manufacturing or secure identity products is a strong advantage