Product Manager - Post Booking

November 5, 2026

Hybrid

Middle

Paris, France

Indeed

Also worth knowing

Mandatory office attendance
English is required

Description

Product Manager owning the post-booking passenger experience across carpooling, bus and train, from managing trips to getting help before, during and after the journey. Shapes the post-booking vision and roadmap and takes full responsibility for the scope from strategy through execution. Key focus areas include improving passenger self-service, reducing CRT contact rate and product leadership of the member-facing AI assistant

Responsibilities

Shape the post-booking vision and roadmap, translating product strategy and business priorities into a focused roadmap
Take full responsibility for the scope, from strategy through execution
Identify opportunities to strengthen passenger satisfaction and trust and lead end-to-end product discoveries
Optimize CRT contact rate by improving platform information and self-service so passengers can resolve issues with less effort
Take over product leadership of the member-facing AI assistant
Bring together customer feedback, product data and business context to identify opportunities, set priorities and evaluate impact using KPIs
Communicate the strategy, formalize major decisions and align leadership, Engineering, Design, CRT and other stakeholders

Requirements

3+ years in Product Management, ideally in a consumer marketplace, travel, mobility or another complex transactional product
Experience building products across markets, platforms or service types is a plus
Track record of simplifying complex journeys and helping customers make confident decisions
Comfortable combining product data, customer feedback and operational insights to identify problems, set priorities and measure results
Able to bring Product, Engineering, Design, Operations and business stakeholders together around clear decisions and outcomes
Full fluency in English is mandatory