Senior Business Systems Analyst

October 14, 2026

Senior

Serbia

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English is required
English CV required
Background check required

Description

Acronis is looking for a Senior Business Systems Analyst to lead discovery, analysis and delivery of digital transformation initiatives such as Partner Portal, LMS and Support Platform. The role acts as a strategic liaison between business stakeholders and technical teams within Agile environments, translating business needs into scalable solutions.

Responsibilities

Lead discovery, analysis, and delivery of key digital transformation initiatives including Partner Portal, LMS, and Support Platform
Collaborate with business units (Sales, Marketing, Support, Product, Training, Technology, etc.) to identify needs and pain points across digital platforms
Lead discovery sessions, stakeholder interviews, and requirements workshops
Capture and document detailed business requirements, process flows, use cases, and user stories with clear acceptance criteria
Serve as a trusted advisor to stakeholders, recommending process improvements and digital enhancements
Facilitate effective communication between business and technical teams to ensure alignment and on-time delivery
Support User Acceptance Testing (UAT), change management efforts, and post-launch validation
Track and analyze project KPIs, recommending iterative improvements
Conduct competitive benchmarking against leading platforms to identify feature enhancements and best practices
Use data modeling tools to identify pain points and opportunities within the partner journey
Partner with Learning & Development teams to define course structures, certification flows, learner journeys, and reporting needs
Gather requirements for user management, assessments, content tagging, and progress tracking

Requirements

5+ years of experience as a Business Analyst, Product Owner, or Scrum Master
Bachelor's degree in Business, Information Systems, or a related field; Master's degree a plus
Background in B2B, IT services, channel partner ecosystems, or enterprise software industries
Experience working in Agile/Scrum environments
Ability to manage competing priorities and multiple projects simultaneously
Excellent analytical, problem-solving, communication, stakeholder management, and facilitation skills
Strong documentation skills, including BRDs, user stories, workflows, and acceptance criteria
Proficiency with collaboration and requirements tools (e.g., JIRA, Confluence, Figma, M365)
Familiarity with SFDC, partner ecosystems, B2B portals, and channel sales workflows
Proficiency with AI capabilities and tools
Knowledge of Partner Relationship Management (PRM) and Through-Channel Marketing Automation (TCMA) systems
Understanding of CMS platforms, Single Sign-On (SSO), and content delivery optimization

Conditions

High-growth, fast-paced global environment with a culture of innovation, accountability, and impact
All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks
Interviews are conducted without the use of AI tools, automated prompts, or third-party assistance
Candidates may be asked to disable virtual backgrounds or participate in in-person interviews