Senior Product Manager

October 26, 2026

Senior

Paris, France

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English is required

Description

Aircall is an AI-powered customer communications platform used by more than 22 000 companies, bringing voice, SMS, WhatsApp and AI into one workspace. The Senior Product Manager will own Calls & Routing — queues, IVRs, the reliability of every conversation and the moment AI hands a call over to a human. The role sets the strategy and roadmap for the area and works with Engineering, Design, Data and Go-to-market to deliver impact with minimal oversight. Full-time position based in Paris.

Responsibilities

Talk to customers regularly — admins, supervisors and agents — and combine qualitative and quantitative data
Identify the most critical product gaps and opportunities in the Calls & Routing area
Set the strategy for Calls & Routing and help shape the broader domain vision
Build roadmaps with clear rationale and know when to cut, deprioritize or push back
Define ambitious goals and success metrics such as adoption, reliability and customer outcomes
Own delivery end to end and know when to experiment and when to ship
Define go-to-market early with PMM and partner with Engineering on quality and tech debt
Align dependencies and make tradeoffs with other product areas, especially the AI teams
Own queues, IVRs, reliability and the handover of calls from AI agents to humans

Requirements

Proven experience as a Product Manager, typically 5+ years, owning a product area end to end with an engineering team
Track record of measurable customer and business impact
Strong discovery, prioritization and stakeholder management skills
Data-driven and technically fluent, comfortable with complex, high-reliability systems
Comfortable using AI tools in your own daily work
B2B SaaS experience
Fluent in English
Nice to have: experience in Telco, CCaaS, cloud telephony or AI-powered products

Conditions

Full-time employment
Headquarters in Paris with teams across Madrid, London, Berlin, San Francisco, New York, Sydney and Mexico City
Competitive salary package and benefits
Emphasis on work-life balance and continuous learning
45+ nationalities and a multi-cultural team environment
Fast-learning, entrepreneurial environment with strong team spirit
AI tools may be used to support parts of the hiring process