Senior Service Designer

November 3, 2026

Hybrid

Senior

Welwyn Garden City, United Kingdom

Indeed

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Mandatory office attendance
3 days per week

Description

A hybrid Senior Service Designer role focused on commercial products, services and processes that connect journeys across suppliers, buyers and store ranging. The position involves facilitating multidisciplinary collaboration, shaping design direction and embedding design standards across teams. Responsibilities span the full product lifecycle, from supplier collaboration to ranging products in stores. The employer seeks a systems thinker comfortable with ambiguity who can visualise complexity and drive decisions based on evidence.

Responsibilities

Focus on initiatives impacting different product areas
Connect the dots between many teams working simultaneously on the same business objective
Work closely with designers, researchers, product managers and engineers across the product lifecycle
Connect journeys for commercial users and partners, simplifying complex workflows and creating consistent end-to-end experiences
Facilitate conversations that lead to critical strategic decisions based on proven evidence
Help set design direction and embed design standards within teams
Promote the design approach throughout the business and improve its strategic influence

Requirements

Significant experience designing and delivering complex products and services
Design and run workshops to map current and future state services and systems
Master mapping techniques to synthesise complexity without losing crucial details
Help teams define and visualise outcomes and prioritise work around an agreed minimum viable product
Plan and conduct research with a variety of user groups and collaborators
Listen, learn and understand the needs of technical and business collaborators
Foster agreement among collaborators focusing on business and customer outcomes
Present work through impactful verbal, written and visual communication
Look beyond individual touch-points and focus on the entire user experience
Align work with organisational goals and communicate how activities contribute to meeting them
Balance creativity and practicality, explore innovative solutions while ensuring feasibility and sustainability
Work confidently within a complex, multifaceted organisational environment
Have difficult conversations with people at different levels of seniority
Take ownership for decisions with medium levels of risk and complexity
Coach and grow talent in the team beyond mentoring
Craft work processes of the team within own domain through strategy and empathy
Actively contribute to the team's knowledge and growth
Work collaboratively in a group, actively networking with others

Conditions

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day plus Bank holidays
Private medical insurance
26 weeks maternity and adoption leave at full pay, followed by statutory pay
6 weeks fully paid paternity leave
Free 24/7 virtual GP service and Employee Assistance Programme for you and your family
Hybrid working: 60% of the week at office locations, the rest remotely
Fully inclusive and accessible recruitment process as a Disability Confident Leader
Full-time employment