UX Designer

October 21, 2026

Hybrid

Senior

London, United Kingdom

Indeed

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Mandatory office attendance
3 days per week
Portfolio required

Description

UX Designer for the enterprise division of a major British retail company, working on internal products and services for 360,000 employees and suppliers — spanning logistics, store operations, communications, and employee development. You’ll work in agile squads alongside product managers, UX researchers, UI designers, engineers, and data analysts. The team follows a mature process, including discovery, design sprints, sketching, wireframing, prototyping, customer journey mapping, A/B testing, and usability research. Design work is guided by an in-house Digital Design System and WCAG 2.1 AA accessibility requirements.

Responsibilities

Lead large and small projects end to end, turning complex scenarios into simple solutions
Contribute to all stages of the UX process, including discovery, design sprints, sketching, wireframing, low-fidelity prototyping, service mapping, and customer journey mapping
Work with product managers to define customer problems and develop testable hypotheses
Champion human-centred design within and beyond the team
Design and improve the customer experience across digital products as part of agile squads
Partner with UX researchers to build empathy for customers with disabilities and validate designs through A/B testing and usability testing
Use quantitative data and collaborate closely with the analytics team
Facilitate workshops for business stakeholders and users, and run ideation and participatory design sessions
Create designs based on inclusive design principles and W3C accessibility guidelines
Use the Digital Design System and its components and patterns, and help evolve it to meet user needs
Give feedback to other designers and contribute to strengthening the team
Support the Design Manager in building a supportive and inclusive team culture

Requirements

A strong portfolio of shipped design projects for web, responsive experiences, and native apps
Experience delivering high-profile design projects in a commercial environment
Understanding of the full iterative design process, including research, journey mapping, wireframing, prototyping, and usability testing
Proficiency with current versions of Figma, Sketch, Marvel, Miro, Axure, or similar tools
Ability to use quantitative and qualitative data to inform design decisions
Experience conducting or participating in research, including interviews, observation, and usability testing
Experience designing interactions for web (desktop and mobile) and native apps
Experience designing for accessibility and meeting WCAG 2.1 AA requirements
Experience working closely with product and engineering teams
Strong written and verbal communication skills, with the ability to present design decisions to any audience
Ability to coach and mentor junior designers and set standards for the team
Retail experience is a plus

Conditions

Hybrid working: around 60% of the working week in the office or at local sites, with the rest working remotely
Annual bonus of up to 20% of base salary
At least 25 days of annual leave, plus a personal day and public holidays
Private health insurance
26 weeks of paid maternity leave after 12 months of service
6 weeks of fully paid paternity leave
24/7 virtual doctor service and an employee assistance programme for the whole family
Full-time employment