Service Delivery Manager

A Service Delivery Manager is sought to act as a strategic partner of the client and the main guarantor of excellent, efficient service delivery aligned with business objectives. The role leads the end-to-end management of services, ensuring SLA compliance, client satisfaction and continuous improvement while working closely with Delivery, Customer and vendor teams. It also has a strong business development and innovation component, identifying opportunities within the client and leading initiatives that generate impact. The position is based in Cornellà de Llobregat, Spain, acting as an onsite figure and key connection point between client and delivery.