Service Delivery Project Manager (F/M)

November 6, 2026

Senior

Madrid, Spain

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English is required

Description

Senior project management role focused on the successful delivery of customer projects in software implementation. The manager owns contract execution, project planning, scope, budgets, risks and customer relationships, while guiding the project team and working closely with clients. The position is based in Madrid and requires significant business travel.

Gender markers in the title: (F/M)

In accordance with European anti-discrimination legislation, this job is open to all candidates

Ffemale

Mmale

Responsibilities

Coordinate all associated activities and resources to ensure successful contract execution
Lead and/or contribute to the definition of the Statement of Work (SOW)
Create and manage project plan and scope throughout the lifecycle of the projects
Monitor execution on time, quality and budget, securing project baseline and margin
Manage and provide guidance to the project team
Prepare and update the business forecast and ensure consistency with information systems
Proactive identification and communication of new business opportunities identified during project execution
Capitalize on project deliverables to ensure reusability, reusing existing Best Practices and creating new ones
Produce the lessons learned during the project closure phase and secure the team adoption
Foster a trust-based relationship with customer, driving a valuable partnership
Identify, evaluate, categorize the impact and communicate any type of project risks
Define, implement and monitor mitigation action plans
Manage escalation and senior C-level reporting when needed

Requirements

Extensive experience of project management in software implementation for external customers
Proven experience in managing large teams in remote mode
Leadership qualities and excellent organizational skills
Ability to act professionally with diverse groups of executives, managers and subject matter experts
Demonstrated ability to perform risk analysis, manage budgets and perform resource planning
Very good command of English
Skills and experience in MS Projects