Business Analyst CRM Finance

October 27, 2026

Middle

Paris, France

Indeed

Keep in mind

Original vacancy is in French
You will likely need French for the job. The employer can confirm

Also worth knowing

English is required

Description

The IT teams have defined a scope of intervention around business analysis for the CRM tool, including continuous management and corrective/evolutive maintenance of the application. The consultant provides functional needs analysis and functional support, working closely with business stakeholders to qualify and prioritize requirements in line with the application strategy. The mission also covers functional acceptance testing, change management and user training. Expected deliverables range from prioritized needs and validated functional specifications to change management plans, infrastructure planning and training materials.

Responsibilities

Analyze, qualify and prioritize business needs in close collaboration with business teams
Ensure the formulated needs are correctly understood and reflected in functional specifications
Run the functional acceptance phase according to the acceptance conditions
Coordinate and formally summarize an idea, a process or a project
Organize change management for the impacted teams
Coordinate and plan security and infrastructure evolutions
Deliver user training, including support materials and online help
Participate in continuous management and corrective/evolutive maintenance of the CRM tool
Provide functional support to users of the CRM application
Produce deliverables such as qualified needs definitions, functional acceptance reports, process documents and change management plans

Requirements

Expertise in functional needs analysis and business analysis for a CRM tool
Qualification and prioritization of business requirements in line with the defined application strategy
Ability to challenge a requirement that conflicts with strategy or costs disproportionately to the expected benefit
Contribution to drafting and supervising functional specifications together with IT teams
Functional acceptance testing based on defined acceptance conditions
Change management with the teams impacted by the changes
Coordination and planning of security and infrastructure evolutions
User training delivery with training materials and online help
Proficiency with CRM systems and Simple CRM
SQL at notions level
Microsoft Office suite proficiency
English language proficiency
Stakeholder coordination and requirements management
Knowledge of software development lifecycle analysis and enterprise software support
Software maintenance and system acceptance testing practice