Senior Community & Communications Manager

November 14, 2026

Remote (within country)

Senior

Barcelona, Spain

Indeed

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English is required

Description

This senior role coordinates customer and partner communications across multiple functions and establishes the foundations for a dedicated community. It combines operational planning, performance analytics, editorial judgment and cross-functional collaboration within a SaaS finance and tax platform

Responsibilities

Coordinate communications with customers and partners across product, client, legal, finance, and marketing teams
Maintain a unified communications calendar without overlapping messages and improve the discipline of outbound send frequency
Collaborate with the product team to launch in‑platform communications that drive product adoption and positive outcomes for customers
Develop analytics and reporting that demonstrate the organization’s results from outbound communications
Serve as the central point of contact for legal, finance, and incident management teams, translating their requests into clear messages for the appropriate audiences
Prioritize competing requests and adjust frequency, channel mix, and content based on engagement data
Critically leverage AI tools to accelerate content creation while maintaining brand accuracy and tone
Establish strategic and operational foundations for the customer and partner community

Requirements

Experience coordinating B2B communications with customers or partners across multiple stakeholder groups, preferably in a SaaS or technology company
Ability to align teams with differing priorities and limited resources, judiciously prioritizing tasks
Worked with marketing automation or CRM platforms such as HubSpot or Planhat, including audience segmentation
Translated engagement metrics into concrete improvements in communication frequency, channels, and content
Applied critical editorial judgment to AI-generated content
Possess excellent written and verbal communication skills in English and German
Have experience or a demonstrated interest in building B2B customer and partner communities
Fluent in additional languages beyond English and German

Conditions

Flexible work model allows planning of working hours and location according to personal needs and job responsibilities
Ability to work from another country for up to 90 days per year with support from the Workflex partner
Time, resources, and budget are provided for professional development
Quarterly meetings with the manager are held based on clear expectations regarding impact, competencies, and professional contribution
Paid days off are provided for volunteering individually or with the team
Corporate wellness programs, sports subsidies, and mental health support through external partners are available
28 paid vacation days per year are provided
Private medical insurance is provided
Access to a corporate discount platform for travel, retail goods, technology, and other categories