Technical Product Owner

October 19, 2026

Hybrid

Middle

Grand Rapids

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Mandatory office attendance
3 days per week

Description

The Technical Product Owner is responsible for implementation and enhancement of vendor software and hardware package applications, incorporating the scaled agile framework. The role collaborates with vendors, customers, IT colleagues and other stakeholders to understand requirements, assess available technologies and present solutions, including evaluating AI-enabled and GenAI vendor packages such as Azure OpenAI, Microsoft Copilot Studio and Power Platform. The position works within the SAFe Agile framework and follows a hybrid schedule with three days in the corporate office and two days remote.

Responsibilities

Coordinates, implements and configures vendor software applications
Develops interfaces to vendor software applications and assists in deployment of solutions
Optimizes packages to meet SLA and functional requirements
Provides high-level technical consulting support on vendor applications and interfaces
Evaluates AI-enabled and GenAI vendor packages and platform capabilities such as Azure OpenAI, Azure AI Foundry, Microsoft Copilot Studio and Power Platform
Partners with the AI and Automation team to shape AI-driven features and define acceptance criteria for prompt quality, retrieval grounding and responsible AI
Coordinates with ITS Security and Infrastructure teams to ensure secure deployment of vendor applications
Assists product owners in systems analysis and creation or updating of documentation for business processes
Interfaces with the Product Owner and IT partners to develop acceptance criteria for project features and user stories
Works within the SAFe Agile framework and utilizes ITIL best practices
Participates with IT members, customers and stakeholders in new product reviews, tests and pilots
Performs feasibility studies and proofs of concept to evaluate solutions
Assists in production support and maintenance of applications in accordance with ITIL
Actively participates in all team Agile ceremonies and may facilitate activities as acting Scrum Master

Requirements

Bachelor's or equivalent degree
Any SAFe certification (SSM, SASM, SA, SPC, SPMPO)
ITIL Foundations Certification
Knowledge of project management techniques is required
Prefer experience in business application design, development, installation, and modification
Familiarity with business systems
Experience as a team member on project teams in a cross-functional environment
Experience on Agile teams is preferred
Strong business knowledge with hands-on experience managing vendor packages
Working understanding of GenAI concepts such as large language models, prompt engineering, Retrieval-Augmented Generation and agentic workflows is preferred
Familiarity with the Microsoft Azure AI ecosystem including Azure OpenAI, Azure AI Foundry and Microsoft Copilot Studio is preferred
Familiarity with responsible AI practices and evaluating AI/LLM vendor packages is preferred
Exposure to AI-assisted delivery practices such as spec-driven development and GitHub Copilot is preferred
Strong verbal and written communication skills with an ability to express complex technical concepts in business terms
Analytical, problem-solving and conceptual skills
Knowledge of secure code design principles and practices
Working knowledge of SAFe agile framework preferred
Solid teamwork and interpersonal skills
Ability to effectively adapt to rapidly changing technology and apply it to business needs

Conditions

Hybrid schedule: Monday-Wednesday in Grand Rapids MI corporate office, Thursday-Friday remote
Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth