Head Of Delivery Team (Direct Sales) | F/M/D

November 6, 2026

Hybrid

Head

Warsaw, Poland

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English is required

Description

An experienced Lead is sought to take full ownership of a development team within the Online Sales Cluster (Direct Sales area), responsible for digital products that let customers configure and buy insurance online. This is a hands-on delivery accountability role combining people management with full ownership of on-time, high-quality project delivery. The lead manages priorities, risks and dependencies across the development lifecycle in close collaboration with demanding stakeholders and senior leadership.

Responsibilities

Taking full accountability for the delivery of projects and features executed by the development team
Ensuring business requirements for online and direct sales channels are translated into working digital solutions
Actively managing priorities, risks, dependencies and bottlenecks across the development lifecycle
Removing delivery obstacles and resolving cross-functional challenges that impact timelines or quality
Working closely with other teams and stakeholders to ensure smooth execution
Monitoring progress and ensuring delivery commitments are met within agreed timelines and scope
Proactively identifying risks and communicating issues early together with mitigation plans
Maintaining strong understanding of development processes including environments, releases, dependencies, CI/CD and testing flows
Supporting team members in achieving delivery goals while prioritizing project outcomes when trade-offs are required
Fostering a collaborative, performance-driven and ownership-oriented culture within the team
Promoting standard tools, frameworks and best practices and supporting resource planning across the project portfolio
Leading and developing team members through coaching, knowledge sharing and cross-location collaboration

Requirements

Fluency in English
Strong practical understanding of the software development lifecycle and delivery mechanics
Understanding of the insurance industry, including core processes, products, sales channels and business models
Proven experience in leading development or delivery teams with direct accountability for meeting deadlines
Experience working in digital / online sales environments such as e-commerce, self-service platforms and customer-facing digital journeys
Ability to work under pressure and manage conflicting priorities
Strong ownership mindset and proactive communication style
Excellent communication and stakeholder management skills with a service-oriented approach toward internal and external partners
Ability to independently manage topics without close supervision
Strong prioritization and risk management skills
Demonstrated success in leading delivery teams with a focus on collaboration, accountability and continuous improvement
Experience in managing and developing cross-country teams in a performance-driven work environment
German language skills are a strong advantage, but not required