Senior Delivery Manager

October 15, 2026

Senior

Madrid, Spain

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English is required

Description

A multinational digital technology services provider is hiring a Senior Delivery Manager for its Global Accounts division in Spain. The role supports strategic international clients operating in complex, multi-service and distributed delivery environments. The manager owns operational delivery, financial performance, governance frameworks and client satisfaction across large-scale accounts.

Responsibilities

Take end-to-end responsibility for operational delivery of projects and services within assigned accounts
Ensure commitments, service levels, milestones and client expectations are consistently achieved
Establish and manage governance frameworks including delivery reviews, operational meetings and escalation management
Own financial reporting including forecasting, budgeting, variance analysis and management reporting
Coordinate revenue recognition, billing milestones, purchase orders, timesheets and invoicing readiness
Monitor costs, profitability and margins, identifying risks and implementing corrective actions
Manage resource demand, capacity planning, staffing needs, onboarding and workforce optimization
Ensure compliance with Statements of Work, contractual obligations, SLAs and change requests
Act as the primary operational delivery contact for client stakeholders
Drive process compliance, reporting accuracy and data quality across delivery and corporate systems
Identify operational improvements that enhance predictability, efficiency, quality and profitability
Collaborate closely with Finance, HR, Talent Acquisition, Legal, Procurement and Delivery teams
Proactively identify client needs and business opportunities supporting value-added initiatives
Advocate for AI and automation to improve delivery operations, forecasting and reporting

Requirements

Minimum 5 years of experience in IT Services Delivery, Account Operations or Programme Management
Proven experience managing operational performance of complex accounts, portfolios, projects or managed services
Strong background in financial forecasting, budgeting, revenue management, cost control and margin management
Experience coordinating billing processes, revenue recognition, invoicing readiness, purchase orders and timesheets
Solid understanding of delivery governance, resource planning, risk management, escalation and change control
Experience working with Statements of Work, contracts, service levels and commercial commitments
Experience leading international, distributed and cross-functional teams
Strong analytical skills transforming operational and financial data into actionable decisions
Excellent stakeholder management and client-facing communication skills
Advanced knowledge of Microsoft Excel and PowerPoint
Professional proficiency in English
Experience within Financial Services or other highly regulated industries
Bachelor's degree in Engineering, Computer Science, Business Administration, Finance or related disciplines
Certifications such as ITIL, PMP, PRINCE2, Scrum or equivalent
Experience managing account P&Ls and portfolio reporting
Experience in service transition programs or multi-vendor delivery environments
Track record of improving reporting, controls and forecasting through automation and standardization
Additional European languages

Conditions

23 days of Annual Leave plus the 24th and 31st of December as discretionary days
Benefits including Health Care Plan, Internet Connectivity, Life and Accident Insurances
Retribución Flexible Program for Meals, Kindergarten, Transport and Online English Lessons
Free access to several training platforms and professional stability with career plans
Compensation for referrals when you recommend professionals
Option to choose between 12 or 14 salary payments per year
Work-Life Balance measures including flexibility, WFH policy and compacted summertime hours
Discounts on a club platform and gym access
Availability for occasional travel within Europe, the United States and India